No clipboards, no awkward surveys. Just a real customer experience, captured and explained.
Choose a location, the kind of visit (in-store, phone call, drive-thru, or a call followed by a visit) and a time window. Want something specific tested? Add a scenario, like asking for a recommendation or making a return.
A rated, background-checked Scout from your area visits like any regular customer, wearing camera glasses that capture what a customer sees and hears.
Our AI builds a minute-by-minute timeline, measures wait times and flags key moments. Then your Scout reviews every finding and adds anything the camera missed. A person signs off on every report.
See who your customers met, what went well and what to fix, in plain English. Track your score over time, by location and by team member.
Every report lists each staff member the Scout dealt with: the server, the host, the receptionist, the crew lead. Names come only from name tags, introductions or receipts. When there's no name, the Scout adds the role and a neutral description so you can identify the shift.
Maya
Barista · front counter
Greeted within 20 seconds, recommended the seasonal latte.
Unnamed staff member
Espresso bar
Handed off the drink without calling a name.
Order your first visit today. Your Zambux Score arrives within 24 hours.
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