Real experiences.
AI insights.
Better business.
Zambux is the on-demand service intelligence platform for local businesses. Real-world visits, video and AI come together in a clear, friendly report and a trusted Zambux Score™ for your business.
No contracts to start. Your first report in about a day.
- Hospitality93
- Operations86
- Would returnYes
On-Demand Mystery Shopping
Order a visit in minutes. A rated local Scout shows up like any other customer.
Real-World Video & Photos
Camera glasses capture the whole visit, from the first hello to the last goodbye.
Actionable AI Insights
AI turns the visit into a clear report. Your Scout checks every finding before you see it.
Trusted Zambux Score™
One number that answers what matters most: would your customer come back?
See your business through your customers' eyes
You run the place. We'll tell you what it feels like to walk in.
- 1
Order a visit
Pick a location and a time window, like the lunch rush. Your team doesn't know when we're coming. That's the point.
- 2
A Scout stops by
A friendly, rated local shopper visits, calls or drives through, just like a regular customer, wearing camera glasses.
- 3
Get your report in 24 hours
Your Zambux Score, a minute-by-minute timeline, who served them, video clips and three simple things to do next.
Not a checklist. The whole story.
- Minute-by-minute timeline. How long until someone said hello? How long in line? Measured to the second.
- Who served them. Every staff member they met, by name tag or role, so you can coach the right person.
- The moments that matter. Smiles, tone, a real recommendation, a warm goodbye, each tied to a video clip.
- What to do next. Three plain-English actions, not a 40-page binder.
Main Street Café · Tue, lunch rush
- 0:00Walked in
- 0:18Greeted by Maya at the counter
- 2:40Order taken: recommended the seasonal latte
- 4:05Drink handed off, name called
- 4:30Warm goodbye at the door
One question: would your customer come back?
Every visit is scored on the same rubric, so you can track progress month after month and compare locations fairly.
Hospitality
The part most reviews miss: the welcome, the smiles, the tone, a real recommendation, a warm goodbye. This counts most.
Operations
The basics, measured: time to a hello, time in line or on hold, order accuracy, and a clean, comfortable space.
The Scout's verdict
After every visit, the Scout answers honestly: would I come back? Then explains why in one sentence.
Great service deserves to be seen
Earn a strong Zambux Score across your recent visits and show it off on your door, your website and your menus. Every badge links to a public page where customers can check it's real and current.
- • Earned with a high average over recent visits, never bought.
- • Scores stay fresh: they fade if you stop measuring.
- • Verified by Zambux before any badge is issued.
Had an off day? Coach your team and try again.
If a new score comes in well below your trend, you can book a rebound visit at 25% off within 7 days. Talk with your team, run a quick training, then see the difference.
Track by person
See trends for each staff member and role over time.
Compare locations
Line up every location on the same score.
Spot patterns
Lunch rush slower? Afternoons less friendly? You'll see it.
Share easily
Send a report to a manager in one click.
Good questions, straight answers
Will my staff know it's a mystery shopper?
No. You choose a window, not an exact time, and Scouts act like everyday customers. Even you won't know the exact moment.
How fast do I get results?
Within 24 hours of the visit. You'll get an email the moment your report is ready.
Is recording legal?
We follow each state's recording rules. Where everyone must agree to audio recording, visits are video-only. Scores and notes work the same either way.
Who are the Scouts?
Real people from your area, background-checked and rated after every visit. Only top-rated Scouts take Zambux visits.
What kinds of businesses is this for?
Any business where customers meet your team: restaurants, cafés, shops, salons, clinics, front desks, drive-thrus and home-service companies.
More questions? See how it works or pricing.
Find out what your customers already know.
Order your first visit today. Your Zambux Score arrives within 24 hours.
Get Started